Multiple users in a loan
Effective July 1, 2023 IncomeXpert implemented controls to eliminate concurrent or simultaneous access of a loan by multiple users. When does a loan lock or unlock? Locking or unlocking of the loan is done automatically without additional intervention. Successfully opening a loan will lock the loan and prevent others from accessing it. Intentionally exiting the loan by returning to the Loan page will unlock the loan. Closing the browser does NOT unlock the loan. If